FAQs

Event Dates:
October 19-22, 2025

Location:
Phoenix, AZ

Venue:
Phoenix Convention Center
100 N 3rd Street
Phoenix, AZ 85004

Conference Hotel:  
We’re thrilled to announce Sheraton Phoenix Downtown and Hyatt Regency Phoenix as the official host hotels for InfoCon 2025! Located just steps from the convention center and each other, these properties offer modern comfort, unbeatable convenience, and amenities that will elevate your conference experience.

Visit Hotel Information for details on pricing and the links to book.

Full Conference Registrants Receive:

• Access to three days of conference education sessions
• Access to Keynote presentations
• Experience Hall entry
• Lunch provided Monday, Tuesday and Wednesday
• Access to the Sunday night Welcome Reception and VRC Welcome Party
• Access to the Experience Hall Pub Crawl on Monday night
• Pre-approval for CRA, CRM, and IGP credits

Participants can pay via credit card during registration that will be securely processed.

If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step. 

If paying by check, please contact Conference@armaintl.org for mailing instructions.

Registration Cancellation Policy: 

Cancellation requests received by August 25, 2025, will be subject to a 20% cancellation fee. Cancellation requests received August 26, 2025, through September 22, 2025, will be subject to a 50% cancellation fee. All refund requests received after September 22, 2025, will not be honored or transferable to future conferences unless you meet the requirements of one of the below stated travel restrictions, event cancellation circumstances or medical emergency clauses. Substitutions are encouraged.  

All cancellations must be received in writing, made by the registered attendee and/or credit card holder; and must include the name of the attendee and/or transaction number. Please send all written cancellations to Conference@armaintl.org.  

Refunds will be issued via the original payment method used no later than 30 days after cancellation has been approved. 

No-shows will not receive a refund or credit toward future ARMA InfoCon conferences.

Substitution Policy: 

Substitution of registration is permitted through October 6, 2025, with written consent. Any substitution must be of the same type (that is, for Member, and Non-Member for Non-Member). The individual submitting the substitution request is responsible for all financial obligations. A $100 administrative fee will apply for each substitution. 

Travel Restrictions: 

If travel restrictions are imposed in the country where the registrant is traveling from, and these restrictions prohibit that registrant’s attendance at this event, you will have the option for a full refund or to put the value of registration towards the 2026 Conference.

Event Cancellation/Postponement/Repurposing: 

ARMA International is committed to the safety and well-being of all its members and will take all appropriate precautions to ensure all live events are safe. If ARMA International must cancel an in-person event due to low registration, public health issues and/or government policy, or other circumstances which would make the event non-viable, ARMA International will offer registrants a full refund. Should ARMA International postpone the event, your registration will be transferred to the same event at the new, future date, with an option to request a full or partial refund. ARMA International is not responsible for reimbursement of any expenses incurred related to the cancellation or postponement of an event. 

Medical Emergency: 

If you need to cancel due to a medical emergency, the cancellation request will be considered after the conference at ARMA’s discretion. Documentation will be required with the cancellation request.

By registering for ARMA InfoCon 2025 you agree to receive conference-related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into ARMA InfoCon 2025 event registration system, app, and website.  

By registering for ARMA InfoCon 2025, you acknowledge that ARMA International may share your name with the designated conference hotel in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries.  

By registering for ARMA InfoCon 2025, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org.  

By registering for ARMA InfoCon 2025, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org.  

Disclosure of SMS Consent: By providing your mobile phone number, you are giving consent to receive autodialed calls, pre-recorded & artificial audio, SMS/MMS texts, or other electronic communications from ARMA International at the email and phone number provided, even if the number is on a corporate, state, or national Do Not Call List. This consent is not a requirement for purchasing any goods or services. Messaging Frequency may vary. Standard message and data rates may apply.

Instructions for Opting Out: To stop receiving these messages, simply reply STOP to any message we send. For assistance, reply HELP or contact our customer service at Conference@armaintl.org.

Privacy Policy: Your information will be used in accordance with our Privacy Policy.

Phoenix is in Mountain Time (MT) zone

The dress code for conference is business casual. Consider dressing in layers because the meeting rooms can be chilly.

To help you plan your time onsite, below is an overview of the meals and events included with your conference registration. Events sponsored by third-parties are not included below.

Dietary accommodations submitted during registration have been shared with our catering partners. A variety of inclusive options will be available, with vegetarian, vegan, gluten-free, dairy-free, and other allergens clearly labeled.

Conference Meals & Events
Sunday, October 19

Across The Eras: The Journey To InfoCon Welcome Reception – 5:30pm-7:00pm

• Cheese Fondue Station with Bread, Apple Slices and Assorted Vegetables
• Swedish Meatballs
• Sliders (Sonoran Chicken, Black Bean) with Kettle Chips
• Mac & Cheese Bar with Four Cheese Mac and Garlic Parmesan Mac + Smoked Applewood Bacon + Italian Sausage Buffalo Chicken + Grated Cheddar Cheese Tomatoes + Mushrooms + Broccoli
• Made-to-Order Milkshakes

Across The Eras: VRC Welcome Party at The Duce – 7:00pm – 10:30pm

• Bruschetta Trio
• Pigs in a Blanket
• Assorted Salads
• Assorted Sliders
• Beer Can Chicken Station
• Loaded Mashed Potatoes
• Sweets Table

Monday, October 20 
Lunch In the Expo Hall – 12:00pm-1:30pm

Comfort Buffet

• Salads with Spinach + Poached Pear, Candied Pecans + Bleu Cheese, Shallot Vinaigrette + Ranch Dressing
• Potato Leek Soup
• Oven Roasted Turkey with Pan Gravy
• Braised Beef Tri Tip with Red Wine Demi
• Parmesan Mashed Potatoes
• Seasonal Vegetables
• Assorted Rolls + Butter
• Blueberry Cream Cheese Cobbler

*Chef choice vegetarian/vegan options will be available

Expo Hall Pub Crawl – 4:15pm-5:30pm

• Charcuterie
• Tropical Fruit and Berries
• Local Artisan Cheese
• Assorted Cookies
• Hummus

Lunch In the Expo Hall – 12:00pm-1:30pm

Hearty Italian Buffet

• Classic Caesar Salad with Shaved Parmesan, Homemade Croutons, Traditional Caesar Dressing + Balsamic Vinaigrette
• Penne Salad with Tomatoes + Olives + Sweet Peppers
• Flame Grilled Chicken with Red Pepper Caponata
• Braised Beef Short Rib with Red Wine Demi + Braised Leeks
• Fingerling Potatoes with Sea Salt + Extra Virgin Olive Oil
• Steamed Broccoli
• Assorted Rolls + Butter
• Italian Limoncello Cookies

*Chef choice vegetarian/vegan options will be available

Wednesday, October 22 
State Of the Association and Awards Luncheon – 1:00pm-2:30pm

3-Course Plated

• Phoenix Farmer’s Greens Salad with Fresh Local Greens + Radish + Carrots Green Onion + Cucumber + Cherry Tomato Classic Balsamic Dressing
• Citrus Marinated Chicken with Citrus Ginger Beurre Blanc Roasted Red Potatoes Fresh Green Beans
• Chocolate Triple Mousse Cake with Layers Of Chocolate Sponge Cake Chocolate Mousse + Strawberry Sauce

Please contact ARMA at Conference@armaintl.org with any ADA requests. This request should be submitted as soon as possible, and no later than 3 weeks from the start of the event.

For any dietary needs, please complete this question accordingly during the registration process.

Your name, phone number and email address may be included in pre and post conference attendee lists that can be used by exhibitors/business partners affiliated with ARMA InfoCon 2025 for promotional purposes.  If you wish to have your information removed, please contact Conference@armaintl.org.

If you don’t see your question answered here, please contact our team at conference@armaintl.org.